Under the overall supervision of the CVAC Project Coordinator, close coordination and oversight by HQ IBM IMCT Officer and direct technical supervision by CVAC IT Coordinator, the incumbent will be responsible for the day-to-day Information Management and Communication Technology solutions monitoring, training and problem solving.
Core Functions / Responsibilities:
Maintain and coordinate on the Regional IOM CVAC ICT infrastructure with responsibility for review, testing, support and implementation of system upgrades or patches, IT inventory, retired equipment and documentations, ensure the highest level of ICT support and customer service to IOM CVAC Country Offices;
Provide training to IOM CVAC staff in the Region to use of VFS Global ICT systems’ modules, ensure IOM ICT compliance with VFS Global technical requirements and create easy to understand user guides for CVAC staff and IT focal points of CVAC activities;
Maintain IOM’s Data Protection Principles into all CVAC ICT solutions, service delivery, and to ensure the timely reporting of non-compliance matters;
Required qualifications and experience:
- Completed University degree, preferably post-graduate degree in Computer Engineering/Computer Science from an accredited academic institution or a combination of relevant education and professional experience;
- Holder of an MCP of MCPD, MCSE or MCSD certification a distinct advantage
- A minimum 5 years professional experience in networking, software support environments (LAN/WAN) and Tier 2 remote network/desktop support;
- Experience in the administration of Windows and Microsoft (2013/O365) applications in a multi-site environment, TCP/IP, Antivirus Software, ICT utilities, Database and web applications administration.
Fluency in English and Spanish is required. French will be considered Advantageous
Closing date: November 25th
For more information, see the attached Terms of Reference (TORs)